06/06/2015
A process is for life, not just an audit…
BAU – a wonderfully innocuous 3 letters and such a reassuring acronym “Business as Usual”. “How risky is this change?” – “BAU”; “How complex is it to add capacity” – “BAU”. BAU lies at the heart of our daily working lives, yet how much time do we afford to reviewing those BAU processes? Are we sure that BAU tasks are…